Mercado Bitcoin suspended deposits and withdrawals following a security incident on November 2, 2026. The company said customers would not lose assets. Investigations into transfers and asset recovery are separate from that assurance.
The platform announces a pause
The Block reports Mercado Bitcoin’s statement and the precautionary pause in transfers. Folha subsequently obtained a direct company response about the amount involved and blocked assets. Customers should check current platform notices for operational availability; this article reflects information available on November 3.
Why the figures differ
Folha reports about $38 million involved according to the company, and about $11 million blocked at the time of its response. Bitquery’s original investigation tracks transfers across ten blockchains and values them at $48.5 million. The Block gives an earlier estimate based on other observations.
These figures should not be combined into a final balance. Methods, observation times and scope differ. Value leaving addresses attributed to an exchange does not by itself establish what customers will lose after recovery or compensation.
The entry point still needs explanation
Bitquery examines wallet movements and operations from deposit addresses. This documents assets moving, rather than providing a complete post-mortem of the signing system. Attributing the incident to a customer password or the same cause as another exchange’s breach would be premature.
Avoid fake recovery offers
Open Mercado Bitcoin’s official app or website directly to track your operations. Keep transaction references and compare them with service notices. Folha reports the company’s warning about requests for passwords, verification codes or recovery phrases, and reimbursement offers made by message or telephone.
A business customer should appoint someone to check notices and communicate instructions internally. An urgent recovery offer should not prompt staff to share secrets or sign transactions they do not understand.
How Soclyde relates
Soclyde helps keep and share team credentials in an encrypted vault on devices, without a centralized cloud vault operated by Soclyde. This reduces copies of access details sent through messaging. It does not control exchange wallets or guarantee the recovery of cryptoassets.
What to remember
Follow verified Mercado Bitcoin notices and distinguish transfer estimates, blocked assets and customer impact. To strengthen accounts for financial services used by your team, see the secure password generator guide.
