If an email or text claims to come from Coriolis and asks for a code, password or callback, do not comply. The operator warns about impersonation attempts by email and text and advises customers to verify requests through its official contact details. The same caution applies to unexpected callers asking for sensitive information.
Coriolis warns about impersonation attempts
Coriolis warns about fraudulent emails and text messages impersonating the operator. They may ask recipients to call a number or visit a fake website to steal personal information. Its support page does not report a data breach at Coriolis. Unexpected calls can also be fraudulent, but Coriolis does not mention them in this warning.
How to spot a fake message
The message may claim that your line will be suspended, a payment must be confirmed or a SIM urgently needs replacing. Sender names and phone numbers can be spoofed, so a familiar-looking sender is not proof of authenticity. Be especially cautious if someone asks for a password, an SMS security code, bank details or an urgent login through an unexpected link.
What should you do with a suspicious text or call?
- Do not click the link, open an attachment or call a number supplied in the message.
- Reach your account by typing
coriolis.comorespaceclient.coriolis.cominto your browser yourself. - Verify the message with customer support using details on Coriolis's official website or your bill.
- Report suspicious texts or calls to 33700. For a fraudulent email, follow Cybermalveillance.gouv.fr's reporting guidance. Keep a screenshot if you may need evidence, then delete the message.
If you shared a password, change it on the official site and anywhere else you reused it. If you shared bank or payment information, call your bank using the number on your card. If your phone suddenly loses service or you notice an unauthorised change to your line, contact Coriolis through another official channel.
For more examples, read our articles on Google redirect phishing and device-code phishing, plus our guide to creating strong, unique passwords.
What if you already shared information?
Respond according to what was shared: change the affected password immediately, revoke sessions if available, and contact your bank if financial details are involved. The French 17Cyber service offers diagnosis and assistance to victims. If your line stops working or your SIM appears to have been replaced, call Coriolis from another phone using an official number.
The Soclyde connection
Soclyde helps create and store unique passwords for the services you use. This reduces password reuse, but does not replace caution around suspicious messages or independent verification with Coriolis.
Key takeaway
Coriolis warns of fraudulent calls, emails and texts impersonating the operator. Do not share passwords or codes, and verify any request through Coriolis's official channels.
